Citizen’s Charter

People’s College of Medical Sciences and People’s Hospital is committed to provide best possible health services to the citizens of this country. This is made possible by the well qualified, experienced and dedicated team of healthcare workers.
This charter explains the rights as well as responsibilities of the Patients towards the Hospital and vice-versa.

Rights of the patients

Every patient has a right to:

  • Access to Healthcare
  • Be treated with respect and dignity without discrimination.
  • Be treated by competent professionals.
  • Be informed aboutdetails of the illness and possible outcome of this illness
  • Be informed about the details of treatment offered andconsequences of the treatment.
  • Know the details of professional status of treating doctor.
  • Choice of care offered.
  • Know about the services offered by the hospital.
  • Request for a second opinion, if desired.
  • Privacy and confidentiality.
  • Voice a complaint.
  • Provide healthy constructive suggestions to improve desired health services.

Patients’ responsibilities towards Hospital

Every Patient, while taking consultation, treatment and other benefits from the hospital are required to follow some basic civic responsibilities as below:

  • Treat all Healthcare workers with respect and dignity.
  • Behave in a decent manner with other patients.
  • Comply with hospital policies and guidelines as framed & displayed from time to time.
  • Restrict the number of visitors to a minimum and within the time frame allowed by the hospital authorities.
  • Restrict entry of children, except when really needed, to avoid exposure to diseases.
  • Do not take medications & other measures without proper consultation.
  • Protect the environment.

Services provided by the Hospital:

  • Emergency services and trauma care are available round the clock with latest diagnostic and treatment facilities and well equipped Intensive care unit, Blood bank with Blood component facilities.
  • Fully functional Emergency Medicine Department
  • 40 Slice multi detector whole body C. T. Scan, 1.5 tesla M. R. I. Machine, D.S.A. & Mammography Unit along with other Hi – tech investigations facilities.
  • Eye Bank facilities
  • Cost effective evidence based management of clinical cases
  • Well equipped Disaster Management Unit
  • Nutritional Rehabilitation Center
  • Incinerator of 50kg/hr capacity for hospital waste management duly approved by MP Pollution Control Board
  • Emergency services are augmented with
  • Latest diagnostic facilities
  • Blood Bank with Component separation unit
  • Intensive Care Unit – well equipped with monitoring & life support systems
  • Dialysis Unit
  • Air conditioned O T Complex – housing 10 OTs
  • State of art post-operative recovery unit
  • Equipped for specialized surgeries
  • Every Out Patient Department has its own minor OT
  • Specialist senior faculty members of various disciplines attend the emergencies.
  • Central Pathology Laboratory
  • Pathology  : Hematology, Cytology, Histopathology, Clinical Pathology
  • Microbiology :  Bacteriology, Serology, Mycology, Parasitology, ELISA
  • Biochemistry :  Routine & Specialized Biochemical Investigations

Specialized services available are Gastroenterology, Endocrinology, Plastic Surgery, Paediatrics Surgery, Neurology, Cardiology, Urology, Psychiatry, Neonatology, Laparoscopic Surgery, Spinal Surgery, Micro-Laryngeal Surgery, Facio-Maxillary Surgery, and Reconstructive Surgery.

Redressal of Complaints
Any complaint can be registered with-
Deputy Medical Superintendent: 0755-4005204
Medical Director: 0755-4005211, 0755-4005212
Dean : 0755-4005110